Shipping policy

PROCESSING TIME Orders are processed within 1-2 business days, unless a listing says otherwise (for example around holidays). Every piece is handmade in small batches, so thank you for your patience.
US SHIPPING - Standard (USPS Ground Advantage): $7 flat rate, usually 2-5 business days after dispatch. - Priority Mail (USPS Priority Mail): $15 flat rate, usually 1-3 business days after dispatch. - Free standard shipping on US orders of $100 or more. Delivery times are estimates from the carrier and are not guaranteed.

INTERNATIONAL SHIPPING We ship internationally with DHL or FedEx. The cost is calculated at checkout. Any customs duties, taxes, or import fees are the buyer's responsibility. 

TRACKING You'll receive an email with a tracking number once your order ships.

 WRONG OR INCOMPLETE ADDRESS Please double-check your address before placing your order. If you notice a mistake, contact us right away; we can update it only before the order ships. Once an order has shipped, we can't change the address and aren't responsible for packages sent to an address entered incorrectly. If a package is returned to us, we can send it again once the new shipping cost is paid.

LOST OR DAMAGED PACKAGES Once your order is handed to USPS, they're the ones who can track it down, so they're the fastest place to get help. Your tracking number is in your shipping confirmation email. - Marked delivered but not received: please check around your property and with neighbors, then contact your local post office with your tracking number. They can see exactly where the package was scanned and help locate it. - Lost or stuck in transit: if your tracking hasn't updated in 7 days, please contact USPS with your tracking number to open a missing mail search. You can do this at your local post office or on usps.com. - Arrived damaged: please keep the item and all packaging, take photos, and file a claim with USPS using your tracking number. USPS standard shipments include insurance of up to $100. As a small handmade shop, we aren't able to replace or refund packages that are lost or damaged in the mail, but we're always happy to send you your order details or anything else USPS asks for to support your claim.