Cancellation policy

At MapleMatchaa, each piece is handmade in small batches, so all sales are final.

Cancellations: You can cancel your order within 15 minutes of placing it for a full refund. To cancel, email us right away at thaothai12@yahoo.com with your order number. After 15 minutes, we start preparing your order and it can no longer be cancelled.

Pre-orders and made-to-order items: These can be cancelled within 15 minutes of purchase. After that, materials are cut and sewing begins, so we can't cancel or refund them.

Returns and exchanges: We don't accept returns or exchanges. Please check the size chart and product photos before you order. If your item arrives damaged or you received the wrong item, email us within 7 days of delivery with photos and we'll make it right.